Privacy Policy

Effective Date: December 19, 2024
Last Updated: December 19, 2024

Introduction

WhichThumb ("we," "our," or "us") operates WhichThumb.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

When you register for an account or use our Service, we collect:

  • Email address
  • Username and password
  • Payment information (processed securely through third-party payment processors)
  • Content you create (thumbnails, titles, poll data)
  • Profile information you choose to provide

Automatically Collected Information

When you use our Service, we automatically collect:

  • IP address (hashed for privacy protection)
  • Device type and browser information
  • Usage data and analytics
  • Cookies and similar tracking technologies
  • Poll voting data (anonymized)

Poll Voter Information

When someone votes on a poll:

  • We collect hashed IP addresses to prevent duplicate voting
  • Device type information for analytics
  • No personally identifiable information is collected from voters unless they choose to leave optional feedback

How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain our Service
  • Process your transactions and manage your account
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Analyze usage patterns to improve our Service
  • Detect, prevent, and address technical issues and fraudulent activity
  • Send marketing communications (with your consent, and you may opt out at any time)
  • Generate aggregate statistics about Service usage

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With Your Consent

We may share your information when you explicitly consent to such sharing.

Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

  • Payment processors
  • Cloud hosting providers
  • Analytics providers
  • Email service providers
  • AI service providers for thumbnail and title generation

These providers are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • IP address hashing for voter privacy
  • Secure authentication mechanisms
  • Regular security assessments
  • Limited access to personal data by employees

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at privacy@whichthumb.com.

We may retain certain information as required by law or for legitimate business purposes, such as fraud prevention.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to processing of your information
  • Portability: Request transfer of your information to another service
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@whichthumb.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

For more information about cookies, see our Cookie Policy.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@whichthumb.com
Address: WhichThumb, 123 Creator Avenue, Suite 400, San Francisco, CA 94102, United States

GDPR Compliance (For European Users)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR).

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: You have given clear consent for processing
  • Contract: Processing is necessary to fulfill our contract with you
  • Legal obligation: Processing is necessary to comply with the law
  • Legitimate interests: Processing is necessary for our legitimate interests

Your GDPR Rights

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

To exercise these rights, contact our Data Protection Officer at dpo@whichthumb.com.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to access your personal information
  • Right to request deletion of personal information
  • Right to non-discrimination for exercising your rights

We do not sell your personal information.

To exercise your CCPA rights, contact us at privacy@whichthumb.com or call 1-800-XXX-XXXX.